Privacy Policy

Information we collect

We collect information when you contact the clinic, request an appointment, upload files, communicate with us or use the website.

This can include:

• your name;
• phone number and email address;
• city or location information you choose to provide;
• appointment and enquiry information;
• health-related information you choose to provide;
• reports, images and other files you choose to upload;
• communications between you and the clinic;
• technical information such as IP address, browser type, device information, operating system, referring page and pages visited;
• website interaction, event, campaign and conversion information;
• cookie, pixel, tag, advertising or similar identifiers, according to your applicable consent choices.

Please do not send information that is not needed for your enquiry.

How we use this information

We use personal information where reasonably necessary for purposes connected with the website, clinic administration and our services. These purposes can include:

• responding to enquiries and communications;
• processing appointment requests;
• providing clinic, consultation and practical visit information;
• understanding the reason for an enquiry and preparing for a consultation;
• receiving and reviewing files you choose to submit;
• operating, maintaining, securing and improving the website;
• measuring website traffic, engagement and performance;
• measuring and attributing enquiries, conversions and advertising performance;
• carrying out advertising, audience or campaign-related activities where permitted by applicable law, consent choices and platform policies;
• detecting spam, fraud, misuse and security threats;
• maintaining appropriate administrative and communication records;
• establishing, exercising or defending legal claims;
• complying with legal, regulatory, professional or governmental requirements.

Information submitted through the website is not used to make automated medical decisions.

Health information and file uploads

You may choose to provide information about your symptoms, previous treatment, investigations, medical history or other health matters when contacting the clinic. You may also upload reports, images or other relevant files through website forms.

This information may be used to understand the reason for your enquiry, communicate with you or prepare for a consultation. Sending health information through a website form does not replace an examination, establish a diagnosis or guarantee that treatment can be advised remotely.

Website form submissions are sent to the clinic through its email systems. Uploaded files may be stored on infrastructure provided by the website’s hosting or technical service providers.

Clinical records created as part of an actual consultation or treatment may be maintained separately from general website enquiries and may be subject to different medical recordkeeping requirements.

Cookies, analytics and advertising tags

The website uses cookies, pixels, tags, local storage and similar technologies for website operation, security, analytics, conversion measurement, advertising and related purposes.

Some of these technologies are necessary for the website to work properly. Others are provided by third parties, including analytics and advertising providers such as Google and Meta.

Depending on your cookie choices and the functions being used, these technologies may help us understand how the website is used, measure traffic and enquiries, attribute visits or conversions to advertising campaigns, measure campaign performance, prevent misuse, manage advertising and support other advertising or audience functions that are permitted by applicable law and the relevant platform’s policies.

Where consent is required, non-essential technologies are managed through the cookie preferences provided on the website.

CookieYes is used to provide cookie controls and record visitor preferences. You can use these controls to accept, reject or change your choices for non-essential cookies and similar technologies.

Health information that you provide through enquiry forms, uploaded medical reports, images, free-text medical details or other direct communications is not intended to be used to create advertising audiences or personalise advertising based on your medical condition.

Third-party website services

The website uses third-party services for functions such as maps, spam protection, analytics, advertising, consent management, communications, hosting and website security.

These services may receive technical information about your device, browser, IP address, website interaction or other information necessary to provide their functions.

Examples include Google services such as Google Maps, Google Analytics, Google measurement technologies, Gmail and reCAPTCHA, Meta measurement and advertising technologies, WhatsApp, CookieYes, Rackspace and website hosting or technical service providers.

Third-party providers process information under their own applicable terms, privacy practices and service arrangements. Their services may change over time.

If you choose to contact the clinic through WhatsApp, the information you send through that service is also processed by WhatsApp and Meta under their applicable terms and privacy practices.

Who we share information with

Personal information may be disclosed to or processed by people and organisations where reasonably necessary for the purposes described in this Policy.

• authorised clinic staff and people involved in clinic administration;
• website hosting, infrastructure, storage and technical service providers;
• email, communications and form-processing providers;
• analytics, measurement and advertising providers, including Google and Meta;
• cookie-consent and preference-management providers such as CookieYes;
• map, security, anti-spam and fraud-prevention providers;
• professional advisers such as legal, accounting or technical advisers;
• regulators, courts, law-enforcement bodies, government authorities or other parties where disclosure is required or permitted by law;
• another organisation where reasonably necessary as part of a lawful business, technology or service-provider change, subject to applicable requirements.

We do not sell personal information for money.

Service providers may process information in accordance with their own applicable terms, privacy practices, contractual arrangements and legal obligations.

Where information may be processed

Some website, hosting, analytics, advertising, email, security or other service providers may process or store information in India or in other countries where they or their service providers operate.

Where cross-border processing occurs, information remains subject to applicable legal requirements and the safeguards or contractual arrangements relevant to the service being used.

How long information is kept

General website enquiries and uploaded files are normally retained for up to 12 months.

Information may be kept for longer where reasonably necessary for an ongoing enquiry or consultation, clinic administration, recordkeeping, security, fraud prevention, legal or regulatory requirements, dispute handling, establishing or defending legal claims, or where the information becomes part of an appropriate clinical record.

Medical records created during clinical care may have separate retention requirements.

Security

Reasonable technical and organisational measures are used to protect information handled through the website.

However, no website, hosting system, email service, device or internet transmission can be guaranteed to be completely secure. You should avoid sending information that is not reasonably necessary for your enquiry.

Your choices and requests

Where applicable, you may contact the clinic to ask about personal information you have provided, request a correction, request deletion where appropriate, withdraw a consent you previously provided, or raise a question or concern about how your information is handled.

You can also use the website’s cookie controls to review or change your preferences for non-essential cookies and similar technologies.

Some information may need to be retained or processed despite a request where there is an applicable legal, clinical, security, administrative or other lawful reason.

Children

This website provides information about orthopaedic care and clinic services. Where personal information about a child is provided, a parent, legal guardian or other person with appropriate authority should make the enquiry or provide the information where required.

Links to other websites

The website may contain links to hospitals, medical organisations, research sources, maps or other third-party websites. These websites are operated and controlled independently.

Their privacy practices are controlled by those organisations, not by Dr. Aniket Patil or Om Hip & Knee Specialty Clinic. Review their privacy information before providing personal data to them.

A link does not mean that we control or endorse all of their content or practices.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the website, clinic processes, technologies, service providers, legal requirements or the way information is handled.

The latest version will be published on this page with an updated date.

Contact

For questions about personal information submitted through this website, contact:

You can also contact the clinic through the website’s Contact / Consultation page.